SHIPPING & RETURNS
For the moment, shipping is only available to Romania.
By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Since everything is done either by us or by small third party collaborators, processing and handling your order may take 3-7 working days, from the moment the order and payment is confirmed.
After that, items are to be delivered with FanCourier, for delivery in ROMANIA (Online payment with debit/credit card). Estimated delivery time is 3-7 working days after your order is confirmed. (15 LEI for all orders)
** since we are a handful of people processing, handling and preparing your orders, we are unable to deliver same-day or next-day orders;
Returns are possible within 14 days of receiving the product, followed by a refund equal to the value of the product(s) ordered plus the shipping cost if the case. Please contact us via email to express your wish to return an order. We will get back to you to request more details about your order so we can identify it and process the return. Please include in the email subject your Order ID. After you contact us, we will start processing your request and you will be provided with instructions on how to proceed with returning the goods.
Return shipping cost
In case the return is not caused by our fault (wrong product/size/model or defects), the buyer will need to cover the return shipping cost.
You have the legal right to return the goods within 14 days from the delivery date. In all cases in which the return is not due to our fault (incorrect product received, faulty product, etc.), the return shipping cost will be supported by the customer.
After we receive and inspect the returned good(s), we will proceed to refund you the cost. If the returned good presents signs of wear, stains or is not in a re-saleable condition, we reserve the right to refuse the return or only partially refund you.
In the meantime, if you wish to purchase another product, we recommend you to place a new order for the desired product. Due to the small nature of our business and the stock variations, we are unable to perform “exchanges of products”, but rather treat the return and the new order separately.
In case the return is not caused by our fault (wrong product/size/model or defects), the buyer will need to cover the return shipping cost and will be refunded the value of the returned goods. Initial shipping costs will not be refunded.
In case the return is caused by wrong product/size/model or product defects, we will also refund the initial shipping costs.
Please contact us at email@example.com for any questions or clarifications.